Incompentant Credit Control

This is the worst Medical aid I have ever had to deal with. My dad who is a pensioner , pays his monthly fee via stop order EVERY month on the same day EVERY month and EVERY Month they suspend his payment and allocate his payment to some one else and with him being on Chronic medication this has stopped delivery of his medication , he has also had to pay for all his optometry fees and his glasses out of his own pocket because of the incompetence of the accounts department! There is no direct telephone contact to the credit control department so one can never resolve an issue telephonically , everything gets done on email and the responses take days. My poor old man has had his medical aid suspended more than active and yet he pays faithfully. I'm glad to say we will cancel this useless medical aid today!