Income Verification Ping Pong

I am writing to hellopeter hoping this matter will be taken serious. I have been submitting the income verification for my mother to Bonitas, she is a member of Boncap. She is a pensioner (Government Grant), I submitted an affidavit that she earn R1400 a month with is regulator. The lady Raylene send me an email requesting a pension statement (I am not sure where do you get a statement if you receive a grant). My mother has stroke and she is diabetic, she is old. A victim of apartheid, they were not allowed to be members of the medical aid. She cannot walk properly and less educated. So where on earth is she going to get a pension statement?<br> <br> Secondly the information was requested last year. The other issue the email is addressed to Miss Kunene instead of my mother, meaning they are not even reading the email I sent them. I explained in the email the situation and I have been sending the email repeatedly. They are now charging her R3800, 200% more than what she earns!! I find this discriminatory and unfair. <br> <br> Medical aid has been suspended and she cannot receive her chronic medication mind you she is diabetic (I suppose she is black and her life is cheap). I am hope for some sanity