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Annetjie M
1 reviews | Active since Feb 2010
04 Jan 2023, 10:43
Income verification Not Accepted - Double Premiums Debited
Income verification not accepted - Now double premium collected WOW. My company le5er declaring my monthly income was not accepted, sms's received U will be charged max premium. But this morning two premiums deducted and two different amounts. Is this how Bonitas operate. I need my money back in my account as I had no letter stating what premium would be seeing you would not accept the company letter. I had no issues like this with Discovery. If I abused my medical I could understand, but make money from people who do abuse their medical pls. Sort this !
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Replies (2)
Bonitas Medical Fund's replyOfficial
04 Jan 2023, 10:56Hello Annetjie M
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply04 Jan 2023, 10:56
Official
Hello Annetjie M
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
AM
Annetjie M's updateReviewer Update
20 Jan 2023, 12:54All relevant information sent through and still no outcome again. It is almost time for the next contribution, meaning another double premium will be taken? Really Bonitas seems to operate like Government Departments now.
AM
Annetjie M's update20 Jan 2023, 12:54
Reviewer Update
All relevant information sent through and still no outcome again. It is almost time for the next contribution, meaning another double premium will be taken? Really Bonitas seems to operate like Government Departments now.