INCOME VERIFICATION

On receiving feedback on my complaint I lodged with the ombudsman , I noticed that AGAIN Bonitas is passing the buck as its because of their call centre consultant that I never received an email or sms reminding me of the yearly income verification . I noticed in January 2016 that my medical aid went up with a whole R1000.00 which made me to go to the brokerage to report this happening. The consultant let me know that the cut off time for changes passed and Bonitas wont allow any extentions. I received an sms on 5feb2016 stating the income verification updates officially closed , meaning that when I was assisted by the consultant I was still in time to report to Bonitas that I am unemployed. Regarding the feedback from the ombudsman the Council of Medical Schemes said they did sent me an email , BUT , to the wrong email add and wrong cellphone number!!! According to Bonitas I am now in arrears . It's pathetic. From the time I took out the medical aid I never made use of it as I took it out for my unborn son . Is Bonitas not suppose to take their clients well being into account ? Where is the after service in this Medical aid / Financial institution ?