income verification

My husband and i have being submitting our documents for the yearly income verifaction and everytime we get an email from bonitas to say that they haven't received any documents. We have resent our documents numerous times and everytime we phone them they keep saying they are going to combine all our documents and everything will be sorted out, but after a few days bonitas tells us they haven't recieved anything. We have numerous reference no. for everytime we had to phone them to sort the problem out. And note that every call is no less than 30 minutes and obviously the problem is not being resolved as well otherwise i wouldn't be writing this review. Last year we had a similar problem with the income verification. It just becomes a very tedious task to keep resending documents that we have sent already. And its very convenient for bonitas to send us an email to say that we'll be debitted in the highest bracket. Bonitas staff has proved *********** in doing their work but when it time for us to be debited in the highest bracket then the staff proves to be competent.