Incapable to resolve my queries !

<p>1) I have sent numerous e-mails to the query department regarding late joiner penalty fees that I have been billed for four years (since June 2013 when I joined Bonitas Medical Scheme), although I was a member of medical schemes since 1981 up to the time I joined Bonitas, without any interruptions. I only realised this mistake in September 2016 when I inspected my bank statements and then contacted Bonitas immediately, and sent all my previous membership certificates to them.</p> <p>No feedback was received from them, only query numbers and false promises that they are attending to the matter.</p> <p>2) I was retrenched in September 2016, but was still able to pay my medical fees up to January 2017. I have sent Bonitas proof of my retrenchment via e-mail and made a commitment to pay my arrears for 3 months at the end of April 2017, which I did on 28/04/2017. On my April 2017 Bonitas statement it shows my status as terminated, after I received an e-mail from them that I will be re-instated as soon as proof of payment was received. This was not done and no communication from their side up to today 05/05/2017.</p> <p> </p> <p> </p> <p> </p>