Incapable of getting anything right!

Item: Bonitas Medical Fund
Rating: 1
Author: Luke G

Is it ever possible for Bonitas to get something right the first time? I changed my banking details at the beginning of May. No surprise that they debited my OLD account today! Useless!!!

Helpful (0)

Replies (3)

Bonitas Medical Fund's replyOfficial

04 Jun 2018, 10:52

Hello VDMAN,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Bonitas Medical Fund's reply04 Jun 2018, 10:52

Official

Hello VDMAN,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Luke G's updateReviewer Update

05 Jun 2018, 18:28

I sent them my new details at the end of April, which they now acknowledge. They apparently needed a copy of my ID, but didn't mail me, they mailed my broker. I have now submitted my ID, but the letter confirming my bank details (written by Standard Bank) is now over 3 months old, so Bonitas now requires a new one - THIS IS GETTING CHILDISH!

Luke G's update05 Jun 2018, 18:28

Reviewer Update

Bonitas Medical Fund's replyOfficial

06 Jun 2018, 12:06

Hello VDMAN,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Bonitas Medical Fund's reply06 Jun 2018, 12:06

Official

Hello VDMAN,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team