*********** in too many ways, what a struggle to get answered and or solutions from Bonitas

A great improvement to have rep****, but the matter is not resolved as even after I was send a Certificate and a nil balance statement, my sons account was debited even though we have emailed at least twice a week asking for information, and when we received it we stated very clearly we are not interested but Bonitas then decided to debit the account anyway While we at it, as I am still a member of bonitas, my wife has been struggling now for at least two weeks with emails and watts apps, to get hospital clearance for an operation I have due in two weeks. Maybe employ more competent people, and I don't say this lightly as for the past two years my wife had to do the admin and send a spread sheet monthly, as the consultants allocate anything and everything to daily benefits, instead of specialists or PMB etc. I assume many clients do not really know and understand benefits so they just pay up, where my wife knows it better than most and don't just accept what we receive Bottom line my sons account needs to be refunded, and please look at all emails and watts apps send on my personal medical aid. thanks It would also be great of the person that responds to Hello Peter as an email, as then maybe I can get hold of someone at Bonitas without having to publish these revies