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Aneesa A

1 reviews | Active since Jul 2016

20 Jun 2022, 06:48

IN HOSPITAL UNPAID CLAIMS PMB

In hospital claims from ER to admission was not rejected then approved then claims were not paid, not sure what MEDSCHEME is up to. A blood test in a hospital requested by the specialist is not covered on plan type, how can this be possible for a medical aid surely if a doctor is requesting blood he must have a valid reason and the scheme should at least ask the doctor why I sent emails upon emails with all my previous submissions now I get an account from 2015 for pathology in hospital not paid and now its I must prove it was queried. It is always the same story with BONCAP 300522Q48TX1 180522Q3TKP 180522Q3TKTJ 180522Q3TKPJ When they do respond it is not the entire enquiry just what they see is easier. 070222QZLV1H. Last admission

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply20 Jun 2022, 08:40
Official
Hello Aneesa A

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. 

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.
 
Kind Regards

Bonitas Team