TH
Talita H

1 reviews | Active since Sept 2014

10 Mar 2025, 13:35

illogical decisions is Bonitas first priority

My daughter has to go for wisdom teeth removal. I have to pay a co-payment of R5000.00 which is probably more than the day clinic account. I was quite surprised that the clinic we are using-NETCARE constantia day clinic that is 5km from my house is not approved as a dsp but NETCARE olivedale clinic that is 20km from my house is aa dsp. I tried to query this irrational decision but was just told its not a dsp. What is the point of having a medical aid if they take your money but wont pay for a hospital procedure....but then on the other hand..........Bonitas is the worst medical aid on the planet. They take take take but wont give anything. If ANYONE could actually can explain the logic in their decision I guess I could understand but there is NO logic that one NETCARE is a dsp but another NETCARE isnt.

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply10 Mar 2025, 13:52
Official
 Hello Talita H

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. 
 
We will investigate this matter. 
  
We appreciate your patience while we are resolving this query for you. 
 
Kind Regards 

Bonitas Team