******* Suspension

I was emailed and SMSed on Wednesday 27 June 2018 to inform me that I am in arrears with my contributions. (My account was fully paid). I called through to the credit control department, who then informed me that I am not in arrears, my account is paid in full and that the only payment due was for the 1st of July. So I was notified 4 days prior to the debit order date that I was in arrears.

Fast forward to today, 02 July, my benefits have been suspended due to non payment when there was not even an attempt at a debit order for the 1st of July.

I have called countless times previously at my own expense to have to lift a suspension, I am just not willing to do it again.

How can you suspend my benefits when your company itself didn’t debit the premium? I was only notified to make a manual payment if the debit order didn’t come off, 1st of July falls on a Sunday so I was waiting to see if the debit order would reflect today.

I really expect this to be solved immediately. I am not going to remain suspended for more than 10days after payment like you did previously without a single apology.

Sort this out this is my and my family’s health you are messing with!!