IGNORED BY BONITAS ON MY QUERY ABOVE. WORST MEDICAL AID EVER!

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Akashnee S

5 reviews | Active since Sep 2018

01 Feb 2022, 09:12

BONITAS WORST MEDICAL AID!! NO FOLLOW UP TO MY QUERY FROM THE 28 JANUARY 2022

I am Following up on the review on Bonitas on the 28 January 2022. 28 Jan 2022, 10:39 THE WORST MEDICAL AID - BONITAS MEDICAL FUND!!!!! I am a chronic patient diagnosed with Diabetes type 2. Bonitas has created a Diabetes care program specifically for Diabetes however it does not assist us Diabetics at all. I consulted the medical aid before attending my yearly Diabetic appointment at the GP to determine what is the code for the routine blood test that I needed to have done and I was told by the diabetes care program that I must speak to Client care for the codes from the care program. I was told at the call centre that the PMB list will be sent to me via email and to date I have not received it. I then went to the GP on the basis that the PMB list will be on my email but nothing, I had my bloods done on the 25 January 2022. I was told by the medical aid that the blood tests done at the Doctor , + R2000 was taken out of my savings instead of it being allocated to the chronic fund. I am absolutely appalled by Bonitas who do not care for their Diabetics in the least. I have been told that I must wait for the PMB list to send it back to the doctor for them to change the codes and then I must send that claim to Bonitas for it to be allocated to the chronic benefit. The service is absolutely disgusting and I need help with allocating the chronic blood tests amount allocated to the chronic benefit instead of my savings urgently.

Bonitas Medical Fund's reply:

01 Feb 2022, 09:49

Hello Akashnee S

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

Your enquiry is still being investigated by our clinical department and we will keep you updated until the matter has been resolved.

We appreciate your patience while we are resolving this query for you and we would like to apologise for the delay. Kind regards

I am following up again once again on this query. I've followed up on the 4 March 2022 and received an escalation query number 040322Q0THFT and no response from Bonitas and I called back today after hearing nothing from Bonitas again and I was given another REF No. 050422Q24Z4D. The statement I received today reflects that my PMB funds were still not allocated to the PMB benefit. I am at my wits end!

Mr LAMMETJIE MTHETWA please help me urgently. Tx. Akashnee