sS
sarah S
1 reviews | Active since Jan 2017
05 Jun 2024, 10:36
If your circumstances change, don't think you can easily switch to a different plan.
Please note that once you sign up with Bonitas, you cannot change your plan until the end of the year. They say if you can "prove" why you can no longer afford the current plan, then you can change but that involves sending bank statements, a monthly expenses breakdown etc. My point is, that if you could afford the current plan...surely you would keep it... would they rather loose a customer completely than let them drop to a lower plan? Stupid business sense!
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Replies (1)Bonitas Medical Fund's replyOfficial
05 Jun 2024, 11:05Hello Sarah R
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply05 Jun 2024, 11:05
Official
Hello Sarah R
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
