SM
Smith M

1 reviews | Active since Aug 2019

17 Mar 2022, 09:50

IF YOU WANT PEACE IN YOUR LIFE, STAY AWAY FROM BONITAS

Honestly using this medical aid is one horrific experience ever. I changed my option to Bonstart plus simply because it is a cheaper option coz this medical aid prices are ridiculously sky high compared to their claim paying ratio!!! I wish ur services like using ur WA platform could be as swift as how high ur premiums are!

After I think I have seen it all, u tell me to do an online wellness screening using ur App and I cannot even login to the damn thing!

Scenario: I'm on the app, I click get started Wants a membership number and ben code

Then it want's me to sign in or register When I sign in with my previous online credentials the damn thing takes me back to the starting page

When I register it wants my membership number I enter then it takes me to where I either login or register page

So basically going in circles!!!

Then what happens next is I go consult and then you dnt pay as usual. If it wasn't because of this medical aid being compulsory from my employer I would have left a long time ago because u r taking my money for nothing nje! ABSOLUTELY NOTHING!!!!

0
Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply17 Mar 2022, 15:43
Official
Hello Smith M

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
 
We will investigate this matter.
  
We appreciate your patience while we are resolving this query for you.
 
Kind Regards 

Bonitas Team