mC
michelle C
1 reviews | Active since May 2014
30 Mar 2022, 10:02
ICD Code rejected for payment although Hospital Authorization was received for code.
I have been struggling for almost 3 months to get a ICD code 0304 on which payment was rejected resubmitted for payment although I received Hospital authorization for that code prior to submission. I have been phoning and mailing numerous time and every time I get a different response and empty promises that claim has been resubmitted for payment but it never takes place. I am at the point of canceling by policy of 10year for our whole family of 4. I would appreciate if someone could get back to me to resolve this issue once and for all. Latest reference query number: 280322Q1TG9P
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
31 Mar 2022, 07:50Hello Michelle C
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regard
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regard
Bonitas Team
Best regards,
Bonitas Medical Fund's reply31 Mar 2022, 07:50
Official
Hello Michelle C
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regard
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regard
Bonitas Team
Best regards,
mC
michelle C's updateReviewer Update
11 Apr 2022, 11:00Dear Bonitas Team
It has almost been a two weeks again and still no feedback regarding my query reference 280322Q1TG9P. I phoned the customer service and requested to speak to an supervisor and was told the person is in a meeting and will call me back.
Absolute shocking service from Bonitas!!!!!
It has almost been a two weeks again and still no feedback regarding my query reference 280322Q1TG9P. I phoned the customer service and requested to speak to an supervisor and was told the person is in a meeting and will call me back.
Absolute shocking service from Bonitas!!!!!
mC
michelle C's update11 Apr 2022, 11:00
Reviewer Update
Dear Bonitas Team
It has almost been a two weeks again and still no feedback regarding my query reference 280322Q1TG9P. I phoned the customer service and requested to speak to an supervisor and was told the person is in a meeting and will call me back.
Absolute shocking service from Bonitas!!!!!
It has almost been a two weeks again and still no feedback regarding my query reference 280322Q1TG9P. I phoned the customer service and requested to speak to an supervisor and was told the person is in a meeting and will call me back.
Absolute shocking service from Bonitas!!!!!