KE
Kim E
1 reviews | Active since Nov 2019
14 Oct 2020, 09:14
I would die before getting help from this medical aid
I called in for a pre authorization code - i was put on hold five times, i just need a code so that i can go and see a GP for an emergency but the call centre agents dont give a damn that im already 45 minutes on a call waiting in dead silence. At this rate i would die before getting medical help all because you are waiting in line to be helped by an *********** medical aid
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
14 Oct 2020, 09:51Hello Kim E,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your enquiry and we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your enquiry and we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Medical Fund's reply14 Oct 2020, 09:51
Official
Hello Kim E,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your enquiry and we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your enquiry and we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
16 Oct 2020, 12:10Hello Kim E,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative from BonCap department, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative from BonCap department, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply16 Oct 2020, 12:10
Official
Hello Kim E,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative from BonCap department, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative from BonCap department, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team