G
Gift

1 reviews | Active since Nov 2021

20 Nov 2021, 12:32

I went to a pharmacy...

I went to a pharmacy they told me that te medical aid is not yet working but I have been paying for it

0
Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply22 Nov 2021, 07:05
Official
Hello Gift G

Thank you for submitting your details to us through Hello Peter.

Please note that our operating hours are between 8:00 to 17:00 Monday to Friday excluding public holidays.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Regards

Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply22 Nov 2021, 14:26
Official
Hello Gift G 

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved. 

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. 

We apologise for any inconvenience caused to you. 

Regards

Bonitas Team