LZ
Lisa Z
1 reviews | Active since Apr 2022
07 Apr 2022, 20:16
I was given incorrect information and got bad service
I just had a bad experience with the Watsapp team/one of them The agent was not helpful at all he or she wanted me to do her job ???? I did a manual payment on the 4th and called spoke to customer service and I was told to email my proof to queries email and I did today I decided to check my cover via Watsapp and I was told it was suspended?? I really need to see the Dr as I’m sick And the agent was unbothered just added more stress ….
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Bonitas Medical Fund's replyOfficial
08 Apr 2022, 07:52Hello Lisa Z
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Bonitas Medical Fund's reply08 Apr 2022, 07:52
Official
Hello Lisa Z
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team