I WANT MY REFUND!

I have been a member of the medical aid for almost 10 years, I have never had any issues with Bonitas, I have never thought about changing my medical aid until now.

A few months ago, Bonitas debited my account twice for my monthly premium. I was asked to send a copy of my ID and proof of banking to get a refund. I did as requested, however it has been more than a month trying to follow up on a refund that was supposed to take 7 days. Last week the consultant that I spoke to advised that she had escalated this to the finance manager, and said after 2 days the money will be paid back... that did NOT happen. Everytime I call, the consultants put me on hold and conveniently disconnect the call after a while... I say conveniently because none of them ever call back or provide an update even if it is via email.

This is not a good look on Bonitas and it just makes me think you do not want to reimburse my money, yet you are still debiting every month. IT IS UNACCEPTABLE!!! I want my money back!!!