I want my money back, Worst ever experience

My daughter is very sick & we required to consult aGP, when at the doctor's I was told that since the move to momentum, we need to contact the watsapp line or call. This took so much of time that I ended up paying cash.

Members don't always have data or airtime they want to consult without issues.

What is said this robot couldn't find my details on my plan nor give me a refence nbr.Medical aids are used at a time of distress, and this process was truly painful to me & my family.

I had to pay R600 for consultation money I don't have as I re**** on my medical aid to assist me.

This has been an awfu