I still maintain that Bonitas Medical Fund is the worst provider

This is my second complaint about Bonitas in a matter of 3 weeks, about the same issue that they fail to resolve. I tried to speak to one of your conultants over the phone this afternoon, I was made to hold for 50 minutes until I got disconnected. I am trying to address the same problem as 3 weeks ago - of my employer deducting your premiums and paying them over to you and you suspending my account supposedly due to non-payment. You have got the reconcilliation statements in your possession, and last month you assured me that you will do the neccesary and reinstate my account. Now, I have received another one of your letters with the subject "acknowledgement of debt." This is essentially the 4th month that my daughter and I are sitting without medical aid, due to your ongoing suspensions while my account has been paid in full. I don't have time or the money to be speaking to your consultants every month. Kindly resolve this for now - reconcilling an account when you have all the information at your disposal is not rocket science or is it? I am done with you! Next time when I speak to your consultants, it will be will be with the view to obtain my membership certificate so I can transfer to another medical scheme. I am bracing myself for a battle in obtaining the membership certificate, in which case I will resort to Hellopeter seeing that you are not willing/able to resolve issues internally.