I spoke to an Angel today. So refreshing

Hello Peter, my name is Paul.

From the outset, I would like to state that Bonitas is the worst medical aid out there, and as a medical aid, I give them -5 stars.

Today's 5 star review is actually in reference to a customer care or claims department consultant named Irene. After getting another generic email from a no reply email address rejecting a claim, I decided to call and plead again with Bonitas to apply their minds to each claim and not just spew out some or other red tape that seems impossible to meet.

Well Well, an angel answered my call! Irene is the most lovely person who for the first time treated me like a human being and address each query with such elegance and excellence.

I have dealt with 2 other consultants and two team leaders, all of whom were absolutely useless, unreliable, unresponsive and in fact out right rude, which brought out the worst in me. Felt like I was being pranked by Wackhead Simpson from back in the day, literally screaming and shouting at such incompetence.

After dealing with Irene today, I broke down in tears, happy tears for being heard and treated the way one would hope for. I vote Irene for Team Leader, to lead and set the example for other team leaders and consultants.

Bonitas, be careful, treat Irene well because she is actually way out of your league.