I regret trusting Bonitas Medical Fund

I have had nothing but trouble even before my activation started. I asked Bonitas to call me back in November 2024 and they never got back to me. Again in January 2025 I asked Bonitas to call me back and they stopped corresponding. March 3rd I asked for a call me back for the third time and was only contacted on the 28th/29th March.

I knew what I wanted and getting my medical plan was easy enough with the Hippo broker. Unfortunately the Bonitas people are very unprofessional and unfriendly. I was asked to give a letter of authority, ID of the payer, my ID, bank statement(S) and a change of banking details form we never asked for because as a new member I had no pre-existing details. The information was all sent.

And then started the harassment. 14 times in total (excluding certain circumstances) I was forced to send the same information again and again. Still, after so many months, they STILL have not finalized the banking details. For three months we had to pay in manually because they don't want to accept our bank statements etc and theres nothing wrong with them. We were even told to get certified/verified copys of all our details.

When I was ready to terminate the medical plan and get a refund, someone from Bonitas PROMISED me that A) they would personally help me with finalizing my information (if I stay) and B) the penalty *I did not deserve* would be revoked. After all it is not my fault I was not contacted back or in time. Then I sent a promised video of all the proof, 16 minutes long, of my struggles with Bonitas, and after telling me she would help me, the woman *blocked* me from emailing her again.

I would not only like all my money back, I also want compensation. You have wasted 5 months+ of my time all in all that I was waiting to be able to use my medical aid. I've needed to go to the doctor during this period and paid a lot, I was counting on my medical aid with Bonitas to cover a specialist visit, now it seems I've been suffering for nothing.

I don't want to be insulted with a hollow apology. I want someone to sit their ass down and do things properly! If you are going to help me then help me, don't do a half assed job! Right, I almost forgot, someone from Bonitas support also insulted me and tried to pick a fight with me over the phone, they put down on me when I told them that I was going to start recording the conversation. How can you explain this? Its disgusting!

Please take responsibility for the harm and distress you have caused. I definitely would not recommend you people. The benefits aren't worth the bad, *inhumane* service.