I regret joining Bonitas

I recently joined Bonitas and the overall experience has been utterly horrible. 1. The advisor from hippo told me to nominate a GP, she checked for me and confirmed that the GP (***) I had nominated is on the Bonitas network list. 2. On the product spec, it states that a co-payment of R65 is payable for GP consultations. I consulted at that GP and I was made to pay about R100. I queried this with Bonitas, I was told that the GP is listed on the Bonitas network list however not listed under the plan I selected. 3. Yesterday, I called wanting assistance with a GP that is on my network list because I’m only willing to pay R65 co-payment for GP consultations. The consultant checked for me and confirmed that the GP I used previously is on the network. This is something completely different from what I was previously told. 4. Furthermore, this plan does not seem to pay for any medicine. For the OTC medicines, something as simple as a sore throat is not covered for. As a result I have opted to take my kids to the government clinic whenever they are sick. 5. I got a GP referral to get a mammogram. They refused because I am under 40y and I also cannot go for an ultrasound because it is “not listed” on their radiology formulary list. So I must walk around not knowing the status of my health because Bonitas does not care about its customers or pay from my own pocket while I actually have medical aid. In terms of TCF, there is no clear information being given by their consultants, including the ones I dealt with on WhatsApp who displayed the most nonchalant attitude ever. The product has not performed as promised on the product spec and I have certainly experienced post-sale barriers because as it stands I do not know which GP to consult with. Tomorrow I am going to the Doctor and can someone tell me which doctor to go to in my area, where I will only pay R65 co-payment as stated in your product spec?