LM
Lisa M
1 reviews | Active since Sept 2017
02 Apr 2019, 01:10
I regret choosing Bonitas
i am really regretting myself on using Bonitas, so many claims from my funds which i know nothing about and when i try to get hold of them i was told that the funds were reversed however i can still see them that i used them on my account, i gave birth last year October and guess what i have about R10000 which i am owing at hospital that Bonitas didn't cover. i am handed over to lawyers yet i pay medical aid which fails to give service .i regret choosing Bonitas and i was about to add my whole family but i guess i would be crying everyday
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Replies (5)
Bonitas Medical Fund's replyOfficial
02 Apr 2019, 11:41Hello LisaNorms,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply02 Apr 2019, 11:41
Official
Hello LisaNorms,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
LM
Lisa M's updateReviewer Update
05 Apr 2019, 22:53I have not received any update regarding this, i received a survey that someone called me and no one has called me thus far...Ntsikelelo Mbebe never called me
LM
Lisa M's update05 Apr 2019, 22:53
Reviewer Update
I have not received any update regarding this, i received a survey that someone called me and no one has called me thus far...Ntsikelelo Mbebe never called me
Bonitas Medical Fund's replyOfficial
08 Apr 2019, 16:45Hello LisaNorms,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply08 Apr 2019, 16:45
Official
Hello LisaNorms,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
LM
Lisa M's updateReviewer Update
08 Apr 2019, 20:54Thank you so much
LM
Lisa M's update08 Apr 2019, 20:54
Reviewer Update
Thank you so much
Bonitas Medical Fund's replyOfficial
09 Apr 2019, 09:04Hello LisaNorms,
Thank you for your encouraging message.
Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.
We appreciate you taking time to comment on your experiences with us.
Regards,
Bonitas Team
Thank you for your encouraging message.
Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.
We appreciate you taking time to comment on your experiences with us.
Regards,
Bonitas Team
Bonitas Medical Fund's reply09 Apr 2019, 09:04
Official
Hello LisaNorms,
Thank you for your encouraging message.
Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.
We appreciate you taking time to comment on your experiences with us.
Regards,
Bonitas Team
Thank you for your encouraging message.
Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.
We appreciate you taking time to comment on your experiences with us.
Regards,
Bonitas Team