1 reviews | Active since Jul 2025
I recently joined Bonitas
I recently joined Bonitas. I needed mes aid as my employer doesn't offer one. They quote me a premium to pay according to my income and I was happy and agreed that they would start debiting beginning of April for the membership to be active and next debit must be on the 27th of every month. But they didn't debiting on the agreed date and I paid the premium via eft. On the 27th again they didn't debit. End of May they double debited, I guess this accounted for 2 months. Now 27th June, another double debit. I've called several times to understand what's going on and they keep telling me they working on it. The double debits are a huge inconvenience for me and I'm not getting satisfactory response from bonitas. Please assist
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We have escalated your query to BonCap department for further assistance.
We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We have escalated your query to BonCap department for further assistance.
We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team