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Rudi R
1 reviews | Active since Nov 2020
08 May 2026, 10:07
I recently had to undergo knee surgery
I recently had to undergo knee surgery. After all was done and it was time for bill payments, Bonitas stepped up to the plate. Most of the bills were covered, except for the doctors that charge above scheme rates. I submitted all my shortfall payments to Bonitas to refund out of my savings, and the whatsapp service worked really well. Other means of communication with Bonitas is lacking a bit, as one always receives emails from a no-reply email address. So every email is like a brand new one, and it gets confusing with a million ref numbers, with no context. Like i said, the whatsapp chat worked great. Khotso was my assistant, and she was very helpful.
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Replies (1)Bonitas Medical Fund's replyOfficial
08 May 2026, 10:15Hello Rudi R Thank you for your encouraging message. At Bonitas, our goal is to consistently deliver excellent customer service, and your feedback helps us measure and improve our efforts. We appreciate you taking time to comment on your experiences with us. Kind Regards Bonitas Team
Bonitas Medical Fund's reply08 May 2026, 10:15
Official
Hello Rudi R Thank you for your encouraging message. At Bonitas, our goal is to consistently deliver excellent customer service, and your feedback helps us measure and improve our efforts. We appreciate you taking time to comment on your experiences with us. Kind Regards Bonitas Team
