LM
Lee-Ann Maasdorp

1 reviews | Active since Dec 2017

11 Apr 2023, 11:43

I 'm the member

As a mrmber of bonitas I expect to be treated like the member, When I call I expect that my request must be comp**** with.

I am however the paying member am I not?

So why on the 1st of March when I called you to say I am resigning from my position at Sanlam and I requested transfer of payment to debit order you DID NOT adhere to my request. Why did your staff refuse to give me a reference for the call? People remember our phones can also record, we also have witnesses when we make these tipes of calls Today I found out that Sanlam terminated my medical aid

You better reinsrate my medical aid pay my Dr and my medication and I beter not have any problems diuring the next 2 years because I will be sending a complaint to the board and to the health ombuds

Note that Sanlam was not Making a contribution to my medical aid they were only used as a deduction point

Employers cannot call any shots on the medical aid , Since they are not the member.

So now I want to know how much was in my accumulated savings, Do you honestly think you're going to put me into waiting.

0
Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply11 Apr 2023, 12:49
Official
Hello Lee-ann M

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. 
We are investigating this matter.

We appreciate your patience while we are resolving this query for you. 
Kind Regards

Bonitas 
LM
Lee-Ann Maasdorp's update16 Apr 2023, 23:59
Reviewer Update
5 days later and you're still investigating
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