I KNOW THIS CAN BE DONE BONITAS SO DO SO!!!

Hi. My Mother and I have attempted to apply for Bonitas medical aid effective the 1st of this month, it has not been a pleasant transaction since Bonitas will not cover all our chronic conditions, they've stated that although there has been no break in cover and we've declared on the application forms that there will be no planned procedures that we will be doing, they still put My mother on a waiting period due to her age, now, since they will not only not cover My mother's chronic conditions and they also did not approve some of My medications and the 1 or 2 that they did approve, I don't get the prescribed amount, we called in today to request that they withdraw the application because the purpose of not only, not breaking cover but the purpose of having the medical aid is so we're covered for our chronic conditions which they have failed to do, we want to withdraw the policy as one that has never existed and request a refund but when I called in today, they advised that they cannot withdraw it until the end of February and My confusion is what would be the point of us paying over R4000 for a service that we do not receive? I know very well that with the right senior and authorization, this request can be done yet they keep giving us the run around, we no longer want the policy, My mother and I moved to Bonitas because we loved it as per our prior experience and after this lack of service, we want nothing to do with them, we would love our refund, I hope this review will not be removed or ignored like that of My previous one because when I called in and spoke to an agent named Katlego, I expected a call back but once again, they've failed us, we want our refund back as we need to go and reinstate our previous policy so that we no longer have these kind of issues and such disregarding service, how are we meant to survive without 2 months of our chronic meds? I'm sure you are aware of how much insulin costs, we expect our money back!!!