I have never been this disgusted in my life!

<p>Dear Bonitas,</p> <p> </p> <p>Serious about what you need....well quite frankly you don't take CANCER very seriously!</p> <p> </p> <p>My dad was diagnosed with Leakeumia last month and now Bonitas doesn't want to cover his chemo (Mabthera) because he needs to be on a higher plan (he is on standard plan), and apparently needs to wait until November to upgrade....well Bonitas let me tell you my dad's got CANCER okay, it cannot wait until November, it's not just a head cold as you make it sound, don't you have exceptions for members with cancer? I really don't understand why you won't cover the chemo as he's got R300 000 available for cancer treatment per annum unless your brochure is lying?? My dad is so discouraged because of this that he wants to cancel all his treatments and do not want to go any further. My dad has got a lot to deal with at the moment and doesn't need petty **** like this! This is the last thing he needs right now, he has been with Bonitas for 4 years now, never missed a payment ever! You guys get paid by my dad every month and now that he needs your help you just lift your shoulders "sorry sir" well I am so sorry but this doesn't sit well with me at all, imagine your dad having cancer and needs treatment but he's medical aid staff is too lazy to do a bit more admin.......</p> <p> </p> <p>I also see it as the medical aids responsibility to let their clients know on pre-authorization if they won't be covering for something. </p>