SS
Sethu S
1 reviews | Active since Jul 2020
19 May 2025, 09:52
I have had a horrid experience with them just to get a savings payout that they knew about 5 months ago after I submitted the required documents
I have had a horrid experience with them just to get a savings payout that they knew about 5 months ago after I submitted the required documents. I had to jump through hoops to get some pretty weird docs that they wanted and now when they are meant to process the payment, they are giving me the runaround. It’s been 19 days of sending queries and receiving no responses and being told they need to escalate to the Finance team which also apparently does not respond as well. This is all while I was told 2 months ago, that in May they would process my payout which they still haven’t done even when they have all what is required and there is no outstanding claims.
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Replies (2)
Bonitas Medical Fund's replyOfficial
19 May 2025, 10:11Hello Sethu S
Thank you for notifying us of your complaint. We are so sorry to hear about this.
Your complaint has been escalated to the finance department for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this.
Your complaint has been escalated to the finance department for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply19 May 2025, 10:11
Official
Hello Sethu S
Thank you for notifying us of your complaint. We are so sorry to hear about this.
Your complaint has been escalated to the finance department for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this.
Your complaint has been escalated to the finance department for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
22 May 2025, 09:40Hello Sethu S
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply22 May 2025, 09:40
Official
Hello Sethu S
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team