I have been going around in circles trying to get my refund

I have cancelled my medical aid in May and was due my medical savings to be paid into my account, when i contacted customer care twice because the first consultant hung up on me, i was advised the payment would take upto 3 months, which would have been August, Its been 5 months later now and nothing, When i emailed the queries department i was told i need to fill a form for my "claim" (Discovery Coastal Saver does this automatically), After filling the form in and sending it i was now informed that it would be 4 to 5 months after filling the form that i would receive my funds, I asked for the call recording where i was told by Bonitas Staff that by September i would be paid, and she even verified my bank details were correct, its not my fault that she did not inform me i need to fill a form, this is such an inconvenience as i was relying on that money to come in. Can Someone please assist me because after i asked for the call recording Bonitas started ignoring my mails.