I have a 1 year old that was born with a serious Heart defect and Bonitas has left me financially paralyzed

I have a 1 year old that was born with a serious Heart defect and Bonitas has left me financially paralyzed I am very disappointed with Bonitas Medical Fund , I have been trying to sort out one doctors account since January , Today 22/07/2024 I said it will be the last time I call them , I spend the majority of my days from January calling them I have spend between 60 - 200 min per month calling them. I spend more money privately on doctors and medication, As this fund just doesn't pay Doctors , they don't pay medication , I have been sitting here wondering why I pay them a monthly fee because there is no customer service , they don't pay anything!! Every time I call they have a different story or they tell you exactly the same thing you have heard 10 times before and for the 50th time someone will escalate the matter , I have been taken to court for accounts outstanding , the heart specialist for my baby have not been paid from January , needless to say while begging for the January account I had to go see him again and will have to see him again all knowing I will pay a medical aid that doesn't pay the most important doctor in my babies life. I couldn't be a mother that can just spend the time there is with her child no no I have to be a mother that wants to spend as much time we have with him while being on the phone 4 hours a day with a medical aid that is useless worrying about bills and worrying about her child. Bonita's is not the family Fund you want. Today again called got a new thing that the doctor must wright again and put a treatment something , halo earth to Bonita's there is nothing yet they can do for him wake up !!!! No Answers for 7 months no payments no plan no results