I genuinely don't have words for bonitas

My Dad retired in January , he filled in all paper work related to his refund. We go months without any contact from Bonitas then when we go call and ask for updates we're informed of missing paperwork or incomplete documents.

We have called him at least once a month and it's the same thing like clock work.

Today we called and they made up an excuse about incomplete paperwork "You did not fill in one section on page 3" yet in the previous call we were told the paper work is sitting in Finance.

So many excuses resulted in blatant lies.