I feel dissapointed by BONITAS

I’m SUPER dissapointed with BONITAS medical scheme, I am due to give birth in February. I called Bonitas in October/November to check if the hospital that I need to give birth at is on my option network, I spoke to Tshepo then and he told me it was then and advised that I check on BONITAS website on the hospital Networks list of which I did and the hospital was on the list, being anxious I called in December again and BONITAS told me that I do no have to change options because the hospital is on the network. Today 06/01/2023 I call in to request for hospital authorisation I’m told by *****goe at hospital authorisations that the hospital is suddenly not on the network and she did not want to answer regarding what is on BONITAS website network of hospital list she then referred me to client services and I spoke to Mandy who kept dismissing me and putting me on hold without telling me… I asked Mandy to listen to me she still put me on hold more than 4X which that was for me very *****… Today 06/01/2023 I open the Bonitas website and the hospital provider network list the hospital in question is there i even got screenshots now with today’s date whilst I’m on the phone with Mandy and I ask her WHY then is the network list that I was referred to still having the hospital on their website and network list. I’m feeling very frustrated right now. HOW CAN b BONITAS such a BIG entity mislead their clients like that and now I’m expected to pay a Co-payment of R12000 in a short space of less than a month.WHY is BONITAS website is giving misleading information to clients UNTIL today. So since I don’t afford this am I now supposed to give birth at a government facility whilst I’m paying medical aid? I ended up speaking to Lindo who is apparently the team leader after making me hold for 10 she promised that they will fix everything and they will send me an approved authorisation without the Co-payment because according to her they had a “system error” she promised that the letter will be emailed by COB today until now at 20:04 I have not received the email.