SM
Shanaaz M
1 reviews | Active since Dec 2012
14 May 2022, 15:10
🤔🤔🤔🤔 I don't know anymore.
Changing my daughter from minor dependant to adult on Bonitas is a nightmare. During the last month I received a card stating only one child was on the scheme the other was ready removed. I called to query and sent and email indicating that the second now adult should remain. I receive an acknowledgment and then a card showing only one dependant. What does it take to get an instruction through to Bonitas.
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Replies (2)SM
Shanaaz M's updateReviewer Update
15 May 2022, 12:49Dear Bonitas Customer Service team,
The time of this review was well within your office hours as you note it.
The time of this review was well within your office hours as you note it.
SM
Shanaaz M's update15 May 2022, 12:49
Reviewer Update
Dear Bonitas Customer Service team,
The time of this review was well within your office hours as you note it.
The time of this review was well within your office hours as you note it.
Bonitas Medical Fund's replyOfficial
16 May 2022, 10:53Hello Shanaaz M
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Bonitas Medical Fund's reply16 May 2022, 10:53
Official
Hello Shanaaz M
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team