I app**** for new membership on 20 September for my medical aid to start on 1 October

Item: Bonitas Medical Fund
Rating: 1
Author: Cleodene G

I app**** for new membership on 20 September for my medical aid to start on 1 October. They told me the forms are not clear and I must attach my I'd. Which I've done. Its now more than a week with no feedback. My reference number is 071021QTHXWG I'm diabetic and sitting with no medical aid or insulin. Must I die before someone gets back to me.

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Replies (2)

Bonitas Medical Fund's replyOfficial

19 Oct 2021, 09:01

Hello Cleodene G

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

The Bonitas Team

Bonitas Medical Fund's reply19 Oct 2021, 09:01

Official

Hello Cleodene G

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

The Bonitas Team

Bonitas Medical Fund's replyOfficial

28 Oct 2021, 07:15

Hello - Cleodene G

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with the consultant, we hereby confirm that your concern has been addressed and we will await your response.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards

Bonitas Team

Bonitas Medical Fund's reply28 Oct 2021, 07:15