I am tired.

The only time I receive help from Bonitas is when I write a bad review on hello peter.This says a lot about the company and how they treat their paying customers.

I have mostly been fighting the same battles since Feb 2023. Only a few things were resolved and then I was ignored again.

My hospital auth from the 21st Feb 2023 was only issued in June after fighting with Bonitas for months from there the only account which was fixed was the doctors account. The doctors account paid from my savings was over R700 but Bonitas only returned R400 and some odds to my savings when they resolved that account which does not make sense.

To date my savings have not been reimbursed for the hospital account and the blood tests account when I called in the lady asissting escalated the matter. She further called me back a few days later trying her best to assist but it seems like the people who are supposed to do the job are failing.

So I just want to know when Bonitas is planning on returning my savings as I have been paying out of pocket for my chronic stomach ulcer medication which your office failed top cover under chronic benefit.

I want my answer by the close of business today failure which I will report bonitas to the medicla schemes ombudsman.I am tired.