TH
Thembi H

1 reviews | Active since Jan 2018

15 Jan 2018, 13:54

I am missing out on chemo and radiation sessions. My health is at stake.

-Hi Bonitas.

-Kindly assist me please, as you can see I am a chronic patient and my membership is still suspended. -Is there any way you can split up the remaining amount , or make some sort of payment arrangement because I really don't have any money and I am missing out on radiation sessions. My health is at stake.

Kindly contact me urgently.

This is the second Hello Peter complaint I've logged and i'm not getting assisted.

0
Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply17 Jan 2018, 07:33
Official

Hello ThembiHove,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team