I AM ****ED OFF AT BONITAS' INCOMPETENCE!

<p>I cancelled my membership with Bonitas in December 2015</p> <p> </p> <p>In April 2016 i received a statement with money which was apparently due to me. I completely all required formes, they asked me to send me a bank statement / cancelled cheque.. i did so</p> <p> </p> <p>A month passed, did not receive my refund so i called Bonitas helpline. The man tells me thet I owe THEM the money. In my confusion i ask questions.. How do i owe you that much? Ive never been in hospital or purchased spectacles.. my monthly fee was R600 but i owe over 4k?</p> <p> </p> <p>He said he would investigate and get back to me.. he never did. So i called again 2 days later. That lady told me Bonitas owes ME the money, and creditors will call me in 3-5 days.. They never did!</p> <p> </p> <p>I kept receiving these statements every month. I called AGAIN today (06 Jan 2017) after receiving the every same statement. The agent told me I owe the money and if I do not pay, they will take matters further. I explained that i was on BONCAP and never missed a payment so there is no way I owe that much. after putting me on hold for a good 22 minutes.. She apologised and confirmed that the money is in fact due to me, and I will receive payment in the next 3-5 days</p> <p> </p> <p>My question is.. I sent all required documents in APRIL 2016!!! Why did i not receive a call?? why was I not refunded?? Why would i be threatened payment?? </p> <p> </p> <p>Your incompetence is unbecoming. I will be calling again in 5 working days (13 jan) If that money is not in my account then, I will take serious action. I cannot belive this ****!</p>