LA
Linda A
1 reviews | Active since Jun 2010
14 Aug 2018, 12:40
How long does it take to rectify your errors?
Bonitas cannot process a simple claim. A claim was submitted on 23 July and Bonitas captured the claim amount incorrectly with the result that the claim was short paid. Luckily I spotted the error and informed them. They are now dawdling over it and have the temerity to inform me that it will take 15 working days to rectify THEIR ERROR. This feedback only after I've followed up twice already. They make so many mistakes and omissions that one wonders if this isn't a deliberate ploy to avoid paying claims or to delay paying them for as long as possible. ***. Don't call me - just sort it out.
Helpful (0)
Replies (5)0
Replies (5)
Bonitas Medical Fund's replyOfficial
14 Aug 2018, 16:18
Hello linda kzn,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Best regards,
Bonitas Medical Fund's reply14 Aug 2018, 16:18
Official
Hello linda kzn,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Best regards,
LA
Linda A's updateReviewer Update
20 Aug 2018, 13:45A week later and nothing has happened.
LA
Linda A's update20 Aug 2018, 13:45
Reviewer Update
A week later and nothing has happened.
Bonitas Medical Fund's replyOfficial
22 Aug 2018, 13:23Hello linda kzn,
As per our email communication your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Kind regards,
Bonitas Team
Best regards,
Bonitas Medical Fund's reply22 Aug 2018, 13:23
Official
Hello linda kzn,
As per our email communication your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Kind regards,
Bonitas Team
Best regards,
LA
Linda A's updateReviewer Update
27 Aug 2018, 17:15This claim still isn't paid. Apparently Bonitas claim processing system is not capable of processing valid PMB claims and I have to wait for the IT dept to sort it out whenever that will be.
LA
Linda A's update27 Aug 2018, 17:15
Reviewer Update
This claim still isn't paid. Apparently Bonitas claim processing system is not capable of processing valid PMB claims and I have to wait for the IT dept to sort it out whenever that will be.
LA
Linda A's updateReviewer Update
11 Sept 2018, 09:45A month since I submitted a Hello Peter complaint and 2 months since the claim was submitted and it still isn't paid.
LA
Linda A's update11 Sept 2018, 09:45
Reviewer Update
A month since I submitted a Hello Peter complaint and 2 months since the claim was submitted and it still isn't paid.