1 reviews | Active since Apr 2013
How ***********!!!!
I'm SERIOUSLY at a loss for words with Bonitas! I amended my payment method from debit order to a manual payment as I never know when I'm going to be paid at work. My husband and I took my son to the paediatrician on the 26th August, submitted the proof of payment to *** the following day. In the interim, I received an SMS stating that the claim will be paid 3 days from the 05/09/2019. Upon calling the call centre this morning, I had to hear BS that my claim will not be paid out until net week Thursday, due to me changing my method of payment for my monthly premiums. Bonitas, PLEASE, PLEASE PLEASE, in Gods name, PLEASE explain HOW my claim being paid out has ANYTHING TO DO with my method of how I pay my medical aid PLEASE?!!! Please just try and humor me just once. You guys honestly make having a medical benefit an absolute nightmare in this country!!!!! I would like a manager to call me back today to explain what the hell is going on!
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team