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seangoliath S

1 reviews | Active since Jul 2017

01 Mar 2019, 13:00

Hospital plan that doesn't cover CT Scans in Hospital...

My daughter gets bumped by a taxi on her way from school. Gets rushed to flora clinic with bleeding on the brain, can't get admitted because flora doesn't have a neurosurgeon. She gets a scan so that it can be sent to olivedale... gets transferred to olivedale clinic where there is a neuro surgeon and Bonitas refuses to pay for the scan. I am a financial advisor for Sanlam and have sent 10's of clients to Bonitas, believe me that they will be losing at least 100 because I will go public with their *****.

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply01 Mar 2019, 15:45
Official
Hello sean-goliath,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,     
                      
Bonitas Team  
Bonitas Medical Fund
Bonitas Medical Fund's reply22 Mar 2019, 07:27
Official
Hello sean-goliath,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team