wS
wayne S
1 reviews | Active since Dec 2013
12 Apr 2016, 11:47
Hospital pathology not paid
Good day<br> <br> My daughter was in hospital last year. There is some pathology accounts that have not been paid. When asking why it is not paid. they say the pathologist is charging the incorrect codes. After speaking with the pathologist they are saying that the codes are correct. <br> <br> Now i am not a Dr or specialist but this is a hospital account and this is suppose to be covered at 100%. If the pathologist is charging the incorrect codes please consult with the specialist.<br> <br> The service dates are the 16 and 17 of Novemeber 2015. practice number ***.<br> <br> Regards<br> Wayne
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Bonitas Medical Fund's replyOfficial
12 Apr 2016, 12:39Hello Wstruwe1,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas team
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas team
Bonitas Medical Fund's reply12 Apr 2016, 12:39
Official
Hello Wstruwe1,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas team
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas team
wS
wayne S's updateReviewer Update
04 May 2016, 07:30So it has been almost a month since this post and i have been contacted once and then no response from then on and that response was only received on the 21/04/2016. This scheme really needs to work on customer service. Even if it's a short call to advise they are still working on the query.
wS
wayne S's update04 May 2016, 07:30
Reviewer Update
So it has been almost a month since this post and i have been contacted once and then no response from then on and that response was only received on the 21/04/2016. This scheme really needs to work on customer service. Even if it's a short call to advise they are still working on the query.