1 reviews | Active since Dec 2009
Hospital Emergency visit authorisation declined - paid from savings
Member was rushed to Hospital casualty unit on 2 August 2018. This was a network hospital.
The claim was paid from savings and authorisation declined for payment from risk benefits for reason : "Late penalty. No authorisation requested."
The member was bed ridden for a over two weeks, so how would the member have been in a position to obtain the authorisation for emergency visit? Regardless of this, should Bonitas not inform network hospitals the correct procedure for emergency visit authorisations? Why is it a network hospital if they don't know the correct procedure to follow for casualty/emergency authorisations?
The doctor advised against admitting the member due to the risk of infection, the members weak immune system and age.
Do you expect severely ill members to submit an authorisation for emergency treatment?
Hello soldier,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello soldier,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello soldier,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Hello soldier,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team