LR
Llewellyn R

1 reviews | Active since Jan 2023

25 Jul 2024, 18:09

Hospital Bill NOT fully paid for 22 June to 24 June for PMB and emergency authorization

hospital bill NOT fully for 22 June to 24 June in full for PMB and emergency authorization , I quite not understand since ever.ything related o auth was PMB approved even tthough it took ages at once stage, It was also emergency authorized.Then of course these investigations takes forever since auth was updated numerous time.At no stage was patient made aware of items that will not be paid

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply25 Jul 2024, 23:34
Official
Hello Llewellyn V 
 
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. 
 
Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
     
Your enquiry will be attended during office hours. 
 
Kind Regards
  
Bonitas Team 
Bonitas Medical Fund
Bonitas Medical Fund's reply26 Jul 2024, 10:26
Official
Hello Llewellyn V

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. 
 
We will investigate this matter. 
 
We appreciate your patience while we are resolving this query for you. 
 
Kind Regards 

Bonitas Team