MM
M M
1 reviews | Active since Sept 2018
06 May 2022, 13:16
Hospital authorization
*** Ref BON***5
I am still waiting for hospital authorization. I was supposed to have given birth yesterday, but I can't book a bed because I don't have an authorization number. I gave you all the codes and sent all the requested documents from my doctor and you are just silent. When I call you, there's never a solution, I keep getting told that my query will be escalated and someone will contact me, but no one does.
Tell me, since I was supposed to be booked yesterday, what do you expect to happen if I have complications? You don't care?
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
07 May 2022, 06:27Hello M M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply07 May 2022, 06:27
Official
Hello M M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
MM
M M's updateReviewer Update
09 May 2022, 13:29BON***5
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I am still waiting. Still no response whatsoever. Please get a consultant to call me.
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I am still waiting. Still no response whatsoever. Please get a consultant to call me.
MM
M M's update09 May 2022, 13:29
Reviewer Update
BON***5
***
***
I am still waiting. Still no response whatsoever. Please get a consultant to call me.
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I am still waiting. Still no response whatsoever. Please get a consultant to call me.
Bonitas Medical Fund's replyOfficial
14 May 2022, 22:45Hello M M Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply14 May 2022, 22:45
Official
Hello M M Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team