Hospital Authorization

Good day

I called in on the 15th March 2023 to get an authorization number for Emfuleni Medi-Clinic for giving birth , and today it’s the 22 March 2023 and I still haven’t received feedback the agent I spoke to had said the system is does not want to pick up my due date and she said she has sent an email to the underwriting department I should expect feedback on the 16th March 2023 I am at a very critical stage and my fear is I will end up giving birth at a public hospital whilst I have a medical aid ,if there’s an issue at least contact me let me know of a way forward yet it seems like Bonitas is so non charlatan about their members which is so sad because we joined the medical aid trusting that it’s the best as its been around for years. I have seen other reviews about hospital authorizations here on hello peter especially on the Bonfit Select option and it looks like its just a thing Bonitas does

Why must everything be a fight when it comes to Bonitas , what if something happens to us as your members ? wouldn't you feel responsible or it just a case of "Oh these members are too demanding " I have sent an email to *** as well regarding this matter

Hopefully this gets resolved before I even encounter any complications as I pray to God that you will attend this as soon as possible