Hospital Authorization

Assessing or responding to a query takes more that 72 hours with Bonitas. I am honestly tired for constantly asking for feedback what’s the hold up on the query ? All I am getting is “it’s still under review “ how do you guys approve a gynae yet when it comes to hospital authorization you guys play the run around the same reasons requested for the hospital authorization were the same reasons for the gynae this means you guys do not record your members information correctly if you did this wouldn’t have been a struggle. A person could loose their child or die because of how you guys deal with your queries and you don’t care for your customers, having worked for a medical aid myself I am in disbelief of how you treat your customers . I declare everything to you I even provided the proof you requested and I received an email that I am registered for the maternity program, my GP called the medical aid to get an authorization number for the gynecologist she declare the very same information and you granted the authorization number now everything is a standstill when I have to get a hospital authorization number. Everything is a fight with this medical aid and that is draining because in my condition I don’t need this anxiety and stress honestly