Hospital authorisation for surgery - pathetic service

I am extremely disappointed with the level of service I have received from Bonitas. I have been trying to get a hospital authorisation for surgery for the past 3 weeks and still don't have any feedback or authorisation number.

I phoned 3 weeks ago and everything was loaded onto the system. I then sent all the supporting documents and have waited for feedback and the auth number ever since.

I have been following up and have made several attempts to obtain feedback, yet I continue to receive no response. I have sent many emails, phoned about 15 times, tried the whatsapp line, but there is no reply to my emails and no answer when you phone the call centre.

I need to get this hospital authorisation sorted ASAP. My surgery date is almost here.